Dreamhost does right
April 14th, 2008
My hosting service had some major problems with the servers I was hosted on. I received an E-mail from Dreamhost today stating:
Because things were so bad, we’ve actually decided to go ahead and give you a three (3) month credit instead of just one.
I must say that I appreciate that, and consider their doing this to be in-line with the kind of customer service I would expect from a hosting service. It is the responsible thing to do and they are showing accountability to and respect for those who pay for the service. Well done.
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